Terms & Conditions

Last Updated: 25 November 2025

Welcome to ShanShine.in.
By accessing, browsing, or purchasing from our website, you agree to the Terms mentioned below.
Please read them carefully before using our services.

1. Introduction

These Terms & Conditions (“Terms”) govern all use of the website www.shanshine.in, including purchases of electronics, home appliances, and related accessories.
By placing an order on ShanShine.in, you accept these Terms in full.

2. Eligibility

To use our platform:

  • You must be 18 years or older

  • You must provide accurate and complete information when creating an account or placing an order

ShanShine.in reserves the right to refuse service, cancel orders, or restrict access at its discretion.

3. Product Information

We aim for accuracy, however:

  • Product colors, specifications, and features may vary slightly due to screen settings or manufacturer updates

  • Prices and availability may change without notice

  • Shanshine.in is not responsible for typographical errors or incorrect listings

4. Orders & Payments

4.1 Order Confirmation

An order is confirmed only after:

  • Successful payment

  • Verification of information

  • Acceptance by our system

Orders may be cancelled or rejected due to:

  • Pricing/system errors

  • Suspicion of fraud

  • Product unavailability

4.2 Payment Options

We accept:

  • UPI

  • Debit/Credit Cards

  • Net Banking

  • Wallets

  • Cash on Delivery (COD)

Payments must be completed before dispatch (except COD orders).

5. Shipping & Delivery

  • Orders are shipped within 1–3 business days

  • Delivery time depends on the location (typically 3–7 business days)

  • Tracking details will be shared via SMS/Email

ShanShine.in is not responsible for delays caused by:

  • Courier partners

  • Weather conditions

  • Festivals or public holidays

6. Returns, Refunds & Replacements

Returns and refunds follow our Refund & Return Policy.
Key points:

  • Only defective, damaged, or incorrect items are eligible

  • A request must be raised within 7 days of delivery

  • Items must be returned with original packaging and accessories

7. Warranty

  • Most electronics include manufacturer warranty (typically 6–12 months)

  • Warranty services are provided by authorized service centers

ShanShine.in is not responsible for warranty approval, repair timeline, or manufacturer decisions.
Warranty becomes void in cases of:

  • Physical damage

  • Water damage

  • Burn marks

  • Mishandling

To raise a warranty claim, customers must provide:

  • Order invoice

  • Product serial number

  • Warranty card (if included)

8. Use of Website

Users agree not to:

  • Copy or misuse website content

  • Attempt to hack or disrupt the website

  • Provide false information while ordering

  • Engage in fraudulent activities

Violation may result in account suspension, order cancellation, or legal action.

9. Intellectual Property Rights

All content on ShanShine.in including:

  • Website design

  • Text

  • Images

  • Logos

  • Product descriptions

is the property of ShanShine.in and protected under copyright law.
Reproduction or redistribution without written permission is strictly prohibited.

10. Limitation of Liability

ShanShine.in is not liable for:

  • Losses caused by delayed delivery

  • Misuse of products

  • Damage handled by courier companies

  • Warranty-related issues managed by manufacturers

Our liability is limited only to the amount paid for the product.

11. Privacy & Data Protection

Personal information collected during account creation or purchase is handled according to our Privacy Policy.
We do not sell or share customer data except with:

  • Delivery partners

  • Payment gateways

  • Warranty service centers

12. Cancellation of Orders

  • Orders may be cancelled before shipping

  • Once shipped, an order cannot be cancelled

  • If cancelled on time, a full refund will be initiated

13. Governing Law

These Terms & Conditions are governed by Indian law.
Disputes will fall under the jurisdiction of the courts in Uttar Pradesh

14. Contact Us

For support or assistance:

ShanShine Customer Support
📧 Email: support@shanshine.in
📞 Toll-Free: to be added soon
🌐 Website: www.shanshine.in

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